Refund Policy

This Refund Policy explains how trials, cancellations, and refunds work for DispatchMate, a Software-as-a-Service (SaaS) subscription operated by DispatchMate LLC at dispatchmate.app. Payments are processed by Paddle, our Merchant of Record.

1. Subscription model

DispatchMate is sold as a recurring monthly or annual SaaS subscription. Plan tiers (Lite, Solo, Pro, Unlimited) and current prices are published on our Pricing page and at checkout. By subscribing, you authorize recurring charges until you cancel.

2. 14-day free trial

New accounts receive a 14-day free trial with no credit card required. During the trial you can evaluate the Service under trial plan limits. If you subscribe before or after the trial, billing follows the plan selected at Paddle Checkout.

3. 14-day money-back guarantee

If you purchase a paid subscription for the first time and are not satisfied, contact us within 14 days of your first paid charge at support@dispatchmate.app for a full refund of that initial payment. This guarantee applies once per customer account. After 14 days, fees for completed billing periods are generally non-refundable except where required by law or Paddle buyer-protection policies apply.

4. Cancel anytime

You may cancel your subscription at any time — no long-term contract required:

• In the app: Settings → Billing → Manage Subscription (opens the Paddle Customer Portal)
• By email: support@dispatchmate.app

Cancellation stops future renewals. You retain access to paid features through the end of the billing period already paid for.

5. Refund requests (after the guarantee window)

We may consider a refund or account credit on a case-by-case basis when:

• There was a clear billing error or duplicate charge
• You were charged after a timely cancellation that should have stopped renewal
• Applicable consumer law requires a remedy

Submit requests promptly via the in-app Support module or email support@dispatchmate.app.

6. Plan changes

Upgrades, downgrades, and billing interval changes are handled through Paddle Checkout or the Customer Portal. Proration timing follows Paddle's rules for your subscription.

7. Chargebacks

Please contact support@dispatchmate.app or Paddle before filing a chargeback so we can resolve the issue. Unresolved chargebacks may result in suspension of the associated account.

8. Contact

For cancellation help or refund questions: support@dispatchmate.app. See also our Terms and Conditions and Privacy Policy.